Guide

What to Expect When Your Umrah Agency Calls You

For UK pilgrims who've just submitted an enquiry · Updated for 2026

If you've just submitted a quote request through UmrahCompare, here's exactly what happens next — so you know what to expect and aren't caught off guard when your phone rings.

When will they get in touch?

Usually within 24 hours. Your enquiry is shared with vetted UK agencies that match your dates, group size and budget, and they'll typically reach out by phone, WhatsApp or email — whichever is quickest for them to reach you with.

What will they ask you?

Expect them to confirm the details you already gave — travel dates, group size, passport readiness — and go a bit deeper: exact traveller names for the visa application, any specific hotel or room preferences, and whether your dates have any flexibility if it helps the price.

What the quote will actually include

A proper quote should set out flights, visa processing, the specific Makkah and Madinah hotels, room type, and transport — not just a single headline price. If anything feels vague, ask them to break it down; see our checklist of questions to ask before you agree to anything.

If more than one agency contacts you

This is common, not a mistake — your enquiry may match more than one vetted agency, and hearing from a couple of them means you get to compare real quotes rather than committing to the first one. Take your time; there's no obligation to respond to or book with anyone who reaches out.

Nothing is booked and no payment has been taken at this stage. You're free to compare, ask questions, and only go ahead when you're ready.

Red flags to watch for on the call

Pressure to pay immediately or "before the price goes up tonight"
Reluctance to confirm their ATOL number when asked — see our ATOL protection guide
Being asked to pay into a personal account rather than a business one
Vague answers about which hotels are actually included

Once you're ready to go ahead

You'll usually be asked for a deposit to secure your dates, followed by passport copies for visa processing and the balance closer to travel. Get the payment schedule and cancellation terms confirmed in writing before you pay anything — a legitimate agency will be happy to provide this.

Still comparing your options?

Browse real packages from ATOL-protected UK agencies, or design your own from scratch — free, no obligation.

Compare Packages Build Your Package

FAQs

Usually within 24 hours of submitting your enquiry, by phone, WhatsApp or email — whichever you indicated you prefer or whichever the agency finds quickest to reach you.

Yes. Your enquiry is shared with vetted agencies that match your dates, group size and budget, so it's common to get more than one quote to compare.

No. Submitting an enquiry through UmrahCompare is completely free and carries no obligation. You can compare quotes at your own pace and decide not to book with any of them.